Refund and cancellation policy
Last updated: 27 October 2026
We want every order to arrive fresh and complete. If something is wrong, we will put it right.
Cancelling an order
- You can cancel free of charge until 9 PM the evening before delivery, by calling or WhatsApping +91 86888 78823 with your order number.
- After 9 PM your order has been packed and is with our riders, so it can no longer be cancelled.
Damaged, missing or poor-quality items
- Cracked eggs are replaced, no questions asked.
- For any damaged, missing, spoiled or wrong item, tell us on the day of delivery (for eggs, milk and curd) or within 48 hours (for ghee and oils), with a photo if possible.
- We will replace the item with your next delivery or refund its price — your choice.
Because our products are fresh and perishable, we cannot accept returns of items that were delivered in good condition.
How refunds are paid
- Paid online: refunded to the original payment method (UPI, card, netbanking or wallet) within 5–7 working days of approval. Your bank may take a little longer to show it.
- Cash on delivery: refunded by UPI or bank transfer to an account you share with us, within 5–7 working days of approval.
- If we cancel an order (for example, if we can't deliver to your area), you get a full refund automatically.
Contact
Home Farms
Survey No. 94, Patancheru, Hyderabad, Telangana 502 307
Phone: +91 86888 78823 · WhatsApp
Email: support@homefarms.co.in
Hours: daily, 5–10 AM and 5–8 PM